Privacy Policy

Effective Date: 01/01/25

MC3 Enterprise Trnsportation is committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our non-emergency transportation services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name
• Date of birth
• Address
• Phone number
• Email address
• Emergency contact information

b. Health Information

• Medical conditions relevant to transportation
• Mobility needs (e.g., use of wheelchair, stretcher)
• Appointments and healthcare provider information

c. Transportation Details

• Pickup and drop-off locations
• Trip schedules and frequency
• Special transportation accommodations

2. How We Use Your Information

We use your information to:

• Provide safe and reliable transportation services
• Coordinate with healthcare providers and caregivers
• Schedule and manage trips
• Communicate with you about your service
• Comply with legal or regulatory obligations

3. Sharing of Information

We may share your information with:

• Healthcare providers involved in your care
• Insurance companies or Medicaid, as required for billing
• Authorized caregivers or family members
• Law enforcement or regulatory authorities when required by law

We do not sell or rent your personal information to third parties.

4. Data Security

We implement appropriate physical, administrative, and technical safeguards to protect your personal and health information from unauthorized access, use, or disclosure.

5. Your Rights

You may have rights regarding your personal information, including:

• The right to access your information
• The right to request corrections
• The right to request restrictions on use or disclosure
• The right to file a complaint with regulatory authorities

Please contact us to exercise these rights.

6. Retention of Information

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Effective Date” at the top.

8. HIPAA AND CONFIDENTIALITY

HIPAA regulations and North Carolina General Statutes § 130A-143, ensuring that all client records and trip information remain confidential.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

MC3 Enterprise
512 Piedmont Ave

Shelby, NC, 28150
Phone: 704-477-5673
Email: support@mc3enterprise.com